CONTACT US

   
When you need to contact our customer service, please use
following address:

Product questions:
Email : support@jcresearch.com

Payment questions:
Email : service@element5.com

Order/Tech-support by phone:
(9:00 am to 4:00 PM Pacific Time, Mon. to Fri.)
TEL: 408-977-0250  FAX: 775-402-4814

Developers who wants to publish  your software into the retail channels: developer@thelearningsystem.com

ON-LINE CUSTOMER SUPPORT for the version before 2006 version of Learning System (Learning System 2006 does not have any trouble reported here. See 2006 version at www.thelearningsystem.com) 2006 version uses completely new software engine.

TROUBLES REPORTED

CUSTOMER SERVICE SOLUTIONS
Error Message from Windows

(Loosing downward compatibility in Windows XP)

C:/WINDOWS/SYSTEM32/AUTOEXEC.NT. the system file not suitable for running MSDOS and Microsoft windows applications

   This is due to the damage on Windows XP caused by various reasons (sometimes by  a service pack). the simple files needed to support 16 bit applications was altered in your windows XP. This can be easily corrected if you have original windows XP CD-ROM. See the cure for this trouble - How to Fix Windows XP damaged by service pack or virus.

If you are looking for a quick fix, you may try the following download;

 ftp://ftp.jcresearch.com/xp_repair.exe

You need to download and save or open this downloaded file.
     
Window 98/ME: Old Learning System
Some Win98/ME may have trouble starting some of the subject programs. (Display "missing shell.dll" or similar message)		   PATCH: Our menus were made for the latest version of Windows XP and 2000. If you have trouble starting a subject program, download the following patch and use them to start up subject program.


Elementary School

Middle School

High School
 
High school DVD-ROM 5: Old Learning System

Literature section, "Hawthorne" does not start up.
(Only in the first edition version 1.0)
 

   Hawthorne is located in DVD-ROM 4 and you can start up by:

1. Open Window Explorer, and go to DVD-ROM drive, folder name "lit-Hawthorne\autorun"

2. Click program name "autorun.exe".
Display Mode: Old Learning System
When the main menu started, the menu looks disorganized.
(Only in the first edition, version 1.0).		  

This happens only when your computer is set to be "Large Size (120 DPI)".

If the main menu looks disorganized when you start the DVD-ROM program, You need to change your computer’s display mode into Normal Size (Small Size =96 DPI). To change display mode, click the right mouse anywhere on screen, and select “settings”, and click “Advanced”. Under “General” tab, choose “Normal Size” screen mode. This requires to restart the computer.
 
shell.dll missing!

Old Learning System

You may also want to check the following possibility below.

   Report came in from multiple users for an error message "missing shell.dll". This happens when virus act on shell.dll and anti-virus delete this file from your system folder under windows folder. If this happens, you may download the fresh copy of shell.dll from ftp://ftp.jcresearch.com/shell.dll and save it in the system folder within windows folder. There are virus out there that attack this window .dll file, and you do not notice until an application program uses it. Learning System program launcher uses this window components.
Error Message from Windows

(Loosing downward compatibility in Windows XP)

C:/WINDOWS/SYSTEM32/AUTOEXEC.NT. the system file not suitable for running MSDOS and Microsoft windows applications

   This is due to the damage on Windows XP caused by various reasons (sometimes by  a service pack). the simple files needed to support 16 bit applications was altered in your windows XP. This can be easily corrected if you have original windows XP CD-ROM. See the cure for this trouble - How to Fix Windows XP damaged by service pack or virus.

If you are looking for a quick fix, you may try the following download;

 ftp://ftp.jcresearch.com/xp_repair.exe

You need to download and save or open this downloaded file.
 

 

 

 

Media Player Error

Error message when you start up titles marked by "*" in main menu. Can you find link to ....Media Player 7....."

 

Titles with (*)

Some titles in Elementary and few tiles in Middle school affected

 		   Well, we have a small issue with some of titles included in the earlier version of Learning System. Title with asterisks (*) in elementary and middle school uses Media Player from Microsoft. Microsoft made some changes recently and this change affected these titles. If you downloaded the new version of Mediaplayer, you may get an error message. MAC user is not affected as far as the Mediaplyer is installed from disc. We do not suggest to obtain the upgrade from Microsoft. There is a compatibility issues. Two ways to solve this problem. (1)You can manually play videos, or (2) download a patch and use this patch to start video

(1) Manually play videos.

Go into the folder of DVD1 in Elementary School, or DVD2 in Middle school, find the folder of titles such as sci-heart, or geo-civic

Find the folder "video" where you see video lesson is organized as lesson1.asf, lesson2.asf, and so on.

Start video using Media Player

(2) Download patch and use new fixed program

Follow the steps below;

1.  Please copy the folders of titles into your hard drive. Folders are sci-heart, sci-bones, geo-civic, etc.

2. Then, down load the following small file (patch) and save it inside of each folders.

ftp://ftp.jcresearch.com/IE-fix/elementary-fix.zip

ftp://ftp.jcresearch.com/IE-fix/middle-fix.zip

3. copy index.htm file from unzipped folder into the title folder, over-write existing index.htm

4. When you start up index.htm by double clicking using Internet Explore, it should work now. For Mac user, you drag index.htm onto Internet Explorer's icon to start up with Internet Explore

----------------------------------------------------------------

If you are interested in knowing what has been changed in Microsoft support, you can visit .

http://www.intranetjournal.com/faqs/jsfaq/trouble5.html

New Learning System will not have this problem any more. None of subject uses Internet Explore anymore in the newly released Learning System